Cancellation and Refund Policy
DRAFT – This text has not yet been reviewed by legal counsel. The binding version will replace it here.
Scope
This policy applies to assistant and storage subscriptions bought on firstyou.app through iyzico and forms an integral part of the Distance Sales Agreement. Provider: İsterdim Ki Dijital Platform İşletmeciliği Limited Şirketi; contact: destek@firstyou.app.
Cancellation at the end of the period
You can cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the period: future renewal payments stop and you keep using the service until the end of the paid period. No reason is required and there is no cancellation fee.
If you use “Delete my account” in the dashboard, your subscription is cancelled at the end of the period and your data is deleted after a 7-day waiting period; you can withdraw the request within that time.
30 days after the subscription ends, your content and encryption key are permanently deleted. Within that time you can download your data from the dashboard or keep it in the service by buying a storage plan.
Automatic renewal
The subscription is monthly and, unless you cancel, renews automatically at the end of each period on the same plan with the same card held at iyzico. Price changes are notified by email before they take effect and apply from the next renewal.
If a renewal payment fails, the service continues normally for 3 days and in limited form for the following 4 days, then it is suspended. When payment is later collected, the service is restored. The data of a suspended subscription is deleted 30 days after the suspension date.
Right of withdrawal and the 14 days
In distance contracts the consumer generally has a 14-day right of withdrawal. However, under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantly in an electronic environment and for services whose performance began with the consumer’s approval before the withdrawal period expired. Because the First You subscription starts being performed at the moment of payment with your approval on the payment page, it falls outside the right of withdrawal.
[DECISION: Goodwill refund. Options: (a) no goodwill refund; (b) full refund on request within 48 hours of the first payment if less than 10% of the AI budget has been used; (c) full refund within the first 7 days. The window and the usage threshold are to be set by the owner.]
Early cancellation and remaining time
Because cancellation takes effect at the end of the period, no refund is made for the remaining part of a paid period. [DECISION: Keep this default rule, or offer a pro-rata refund for the remaining days?]
When you move to a higher plan, the previous plan is not refunded; the change applies immediately once the payment is confirmed.
Erroneous or duplicate charges
If you were charged more than once for the same period or a charge was made in error, the excess amount is refunded in full. Write to destek@firstyou.app stating the date and amount of the charge.
Service outage
If the service becomes unavailable for an extended time for a reason within First You’s own systems, [DECISION: outage threshold and remedy. For example: for an outage exceeding 24 hours, an extension of the period equal to the outage, or a refund proportional to the outage.]
Outages at Telegram, the payment institution or the AI providers, limitations due to daily limits or an exhausted AI budget, suspension for failed payment, and suspension for breach of the rules of use do not count as service outages and do not give rise to a refund.
Refund process and timing
Send your refund request from the email address registered on your account to destek@firstyou.app, stating your subscriber email, the period concerned and the reason for your request. First You reviews the request and replies within [DECISION: response time, for example 5 business days].
Refunds are always made through iyzico to the card used for the payment; no refunds are made in cash or to another card. An approved refund is submitted by First You to iyzico; the time it takes to appear on your card statement depends on your bank.
When the fee for a period is refunded, the service ends for that period and your account becomes subject to the same 30-day retention period as cancelled subscriptions.
Storage plans
Storage plans are also monthly, cancel at the end of the period and renew automatically; the rules above apply in the same way. 30 days after a storage plan ends, your data is permanently deleted.
Contact and disputes
For questions write to destek@firstyou.app. In case of a dispute, you keep the right to apply to the Consumer Arbitration Committees within the monetary limits set by the Ministry of Trade, and to the Consumer Courts above those limits.